HIPPING & RETURNS POLICY

Monkeylion Outdoor Co.

Effective Date: December 2025
Last Updated: December 2025

1. Overview

This Shipping & Returns Policy applies to all purchases made through www.mnkyln.us (“Site”). By placing an order, you agree to the terms outlined below.

Monkeylion Outdoor Co. (“Monkeylion,” “we,” “our,” or “us”) reserves the right to update this policy at any time.

2. Shipping Information

2.1 Shipping Regions

We currently ship to:

  • United States (Domestic Shipping)

  • International destinations (availability varies by country)

Shipping eligibility and rates are calculated at checkout.

2.2 Processing Time

  • Orders are typically processed within 1–3 business days.

  • Processing times may increase during high-volume periods (launches, holidays, promotions).

  • Orders placed on weekends or holidays are processed the next business day.

2.3 Shipping Methods & Delivery Time

Estimated delivery times begin after order processing and vary by destination and carrier.

Estimated delivery windows (not guaranteed):

  • United States: 3–7 business days

  • International: 7–21 business days

Delivery times may be affected by carrier delays, customs processing, or unforeseen circumstances.

2.4 Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and carrier.

  • Taxes, duties, and customs fees (for international orders) are the responsibility of the customer unless otherwise stated.

2.5 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates depend on the carrier.

2.6 Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
Monkeylion is not responsible for:

  • Delays due to incorrect addresses

  • Lost or returned packages caused by address errors

Additional shipping charges may apply for reshipment.

3. International Orders

International shipments may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

These charges are not included in the purchase price and are the responsibility of the recipient.

Monkeylion is not responsible for delays caused by customs authorities.

4. Returns & Exchanges

4.1 Return Eligibility

We accept returns on eligible items under the following conditions:

  • Return request initiated within 30 days of delivery

  • Items must be unused, unworn, unwashed, and in original condition

  • Original tags and packaging must be included

  • Proof of purchase is required

4.2 Non-Returnable Items

The following items are final sale and not eligible for return:

  • Clearance or discounted items (unless defective)

  • Gift cards

  • Customized or special-order products

  • Worn or washed apparel

4.3 Return Process

To initiate a return:

  1. Email returns@mnkyln.us with your order number

  2. Our team will provide return authorization and instructions

  3. Ship the item back following the provided guidelines

Returns sent without authorization may be refused.

4.4 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

4.5 Exchanges

If you need a different size or color:

  • Exchanges are subject to product availability

  • We recommend returning the original item and placing a new order to secure inventory

5. Refunds

5.1 Refund Processing

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 7–10 business days after we receive and inspect the return

  • Bank or payment provider processing times may vary

5.2 Partial Refunds

Partial refunds may be issued if:

  • Items show signs of use

  • Packaging or tags are missing

  • Items are returned outside the approved return window

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact returns@mnkyln.us within 7 days of delivery

  • Include photos of the item and packaging

We will evaluate the issue and provide a replacement or refund when applicable.

7. Lost or Stolen Packages

Monkeylion is not responsible for packages marked as delivered by the carrier.
If a package is lost in transit, please contact us so we can assist with a carrier claim when possible.

8. Promotional Terms

Special promotions, discounts, or free shipping offers may be subject to additional terms and exclusions.

9. Policy Updates

We reserve the right to update this Shipping & Returns Policy at any time. Updates take effect upon posting on the Site.

10. Contact Information

For shipping or returns inquiries, contact us at:

📧 returns@mnkyln.us
🌐 www.mnkyln.us